FREQUENTLY ASKED QUESTIONS
tickets
Do I have to purchase tickets online?
No. You can call TTB at 850-224-6917 or stop by during business hours (M-F, 10-4pm) to purchase tickets.
Do I need to purchase a ticket for a young child?
YES. All attendees, regardless of age from infant to adult, must have a ticket to enter the performance venue.
I bought tickets but now I can't attend. Can I get a refund?
NO. All ticket sales are final. There are no refunds unless an event is cancelled and not rescheduled.
Are tickets available at the door?
YES. Tickets are on sale at each venue’s Box Office beginning one hour prior to concert time.
What forms of payment does TTB accept?
TTB accepts cash, checks, American Express, Visa, MasterCard, and Discover. Online sales are by credit card only.
Can I exchange my tickets?
To avoid seating conflicts, tickets cannot be exchanged for alternative dates. Season subscribers may exchange their tickets with a least 48 hours notice based on availablity.
How do I get my tickets?
You can 1) choose to receive your tickets as a pdf via email to print on your printer or present on your phone at the theatre, 2) choose ship for them to be mailed to you, 3) choose to pick them up at “Will Call.”
What if I lose my tickets?
NO PROBLEM. Call our offices at 850-224-6917 ext. 21 (M-F, 10am-4pm) or arrive 60 minutes early to the performance. Make sure to bring a photo ID.
performance logistics
Where are performances?
Performances are held on FSU campus at Opperman Music Hall and Ruby Diamond Concert Hall.
Where may I park?
General Admission ticket holders will find available parking 1) along Park Avenue and 2) in the Fine Arts Parking Garage at the corner of Call and Macomb streets. Donors at the Apprentice Level ($150) or higher who have purchased season tickets will receive a parking pass for Donor Lots. DO NOT PARK IN LOTS DESIGNATED AS TOW-AWAY ZONES.
What should I wear?
Some people enjoy dressing up and making going to the ballet a special event, or you may wear business or dressy casual attire.
How do I get to Opperman Music Hall?
Located in FSU’s Kuersteiner Music Building (KMB) on Copeland Street. Main entrances are located on the breezeway between the Housewright Music Building and KMB. The hall can also be accessed through KMB's interior hallways. Accessible parking can be found in the parking lots along and off of Convocation Way and at any metered space.
Where are the handicapped parking spaces located?
There are several options for handicap parking. Click on the FAQ for each venue for detailed information and the performance venues page for maps indicating handicap parking.
How long are the performances?
Most ballets last around two hours, including a 15-minute intermission. Performances at Ruby Diamond Concert Hall offer refreshments for sale before the performance, as well as at intermission. We hope you’ll come early and enjoy the ambiance of the concert experience. We want you to have an enjoyable time!
How do I get to Ruby Diamond Concert Hall?
With its iconic fountain, Ruby Diamond Concert Hall is the official entrance to FSU campus, located where College Avenue intersects with Copeland St.
May I bring my child(ren)?
TTB welcomes children and families to experience the magic of classical ballet during its performances. While parents should use their discretion based on the maturity level of their children, TTB recommends children be at least 3 years of age to attend performances, and highly recommends the Abbreviated Children’s Performance of “The Nutcracker” for young children. In determining if your child should attend TTB performances, it is important to know the child must be able to sit quietly and not disrupt the performance for other patrons. If a child becomes disruptive during a performance, ushers will require the child and accompanying adult to leave the auditorium without refund of the ticket purchase. All attendees, regardless of age from infant to adult, must have a ticket to enter the performance venue and must sit in the seat indicated on the ticket.